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Privacy Policy
At Olyra, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.
Shop Policy
Welcome to Olyra! We’re committed to delivering exceptional beauty products and a smooth shopping experience. Please read our shop policies below to understand how we operate.
Order Processing
All orders are processed within 1–2 business days.
You will receive a confirmation email with your order details once your purchase is complete.
A separate email with tracking info will be sent once your order has shipped.
Shipping Policy
We offer domestic and international shipping.
Standard shipping typically takes 5–7 business days (may vary by location).
Shipping fees are calculated at checkout.
International orders may be subject to customs duties or taxes. These are the responsibility of the customer.
Payment Methods
Major Credit and Debit Cards
Digital Wallets
Multiple Secure Checkout Options
Cancellations
Orders can be cancelled within 12 hours of purchase by contacting our support team.
After 12 hours, we cannot guarantee cancellation as your order may already be processed.
Refund Policy
At Olyra, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a smooth and fair refund process.
Eligibility for Refunds
The return request is made within 30 days of the delivery date.
The item is unused, in its original packaging, and in resaleable condition.
Proof of purchase (order number or receipt) is provided.
Return Process
Contact us at email@olyra.com with your order number and reason for return.
Our support team will provide a return authorization and shipping label (if applicable).
Ship the product back to the address provided.
Once we receive and inspect the return, we’ll process your refund.
Non-Refundable Items
Used or opened products.
Items returned after the 30-day window.
Gift cards, sale items, or promotional products marked as final sale.
Refund Timeline
Refunds are issued to your original payment method.
Processing takes 5–7 business days after we receive and approve the return.
